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Etihad Airways offers a modern online facility that allows customers to manage their trip. Features include:
Duty-free shopping is available on board all Etihad Airways flights. Merchandise includes the latest fragrances and cosmetics, luxury watches, and elegant jewellery. Products may also be ordered ahead of travel. Wi-Fi internet access is available on selected planes, and may be purchased using a credit card. Total baggage allowance and weights varies according to the route travelled. However, each piece of baggage should not weigh more than 32kg.
Etihad Airways offers four different flight classes, including The Residence, First Class, Business Class, and Economy Class. The Residence offers passengers the height of luxury with a unique, bespoke experience. Three rooms are provided, including a living room, a bedroom, and an en suite shower room, which are equipped with modern conveniences. First Class passengers enjoy a spacious apartment, which features a large armchair, a separate bed, and a vanity unit. Business Class travellers are provided with spacious seating that converts into a flat bed, a sliding privacy screen, concealed storage, a meal table, and a separate work desk area. Economy Class passengers can take advantage of the onboard seat-back entertainment system. Economy class seats feature a comfortable headrest, adjustable back support, and a 6-inch reclining functions. In addition, passengers are provided with full-sized fleece blankets, and pillows.