As well as flights to Kenya, this airline serves destinations around the world. Kenya Airways operates more flights to African airports than any other airline company, and in 2015 over 4 million people travelled with this airline.
Baggage allowances may be subject to change. In general, all passengers may take 2 pieces of checked baggage, each weighing a maximum of 23kg. Sky Team Elite Plus & Elite members are usually eligible to carry an extra item of baggage, and Premier World class passengers are entitled to a weight allowance of up to 32kg per checked bag. For domestic Kenya Airways flights, only 1 checked piece of luggage is allowed. With the exception of Guide or Assistance dogs, animals are not permitted on Kenya Airlines flights.
Passengers are expected to check-in at least one and a half hours prior to domestic flight departures, and at least two and a half hours before international Kenya Airways flights. This may be carried out at the airport counter or online. Online check-in is usually available from about 30 hours before departure. This is a fast and convenient method that allows passengers to:
While onboard, Premier World passengers can enjoy a comfortable flat-bed seat, view films or listen to music on the in-flight entertainment system, and be served with favourite drinks and tasty nouvelle cuisine. Young travellers will discover fascinating articles in the Kenya Airways Msafiri magazine, and receive an invite to the Cool Kids party. In addition, duty free shopping is available onboard the plane. Passengers also have the opportunity to pre-order items online, at least 3 days before departure. Products will be delivered directly to passengers seated in the plane.